Effective Date: November 1, 2025
NextBoarding Corp serves as the merchant of record for all travel bookings made through our platform and partner agencies.
60+ days before departure
Full refund minus 15% administrative fee
30-59 days before departure
50% refund
15-29 days before departure
25% refund
Less than 15 days before departure
No refund (non-refundable)
No-shows
No refund, full amount forfeited
7+ days before check-in
Full refund minus $50 processing fee
3-6 days before check-in
50% refund
Less than 72 hours before check-in
First night charged, remainder forfeited
No-shows
Full booking amount charged, no refund
10+ days before activity date
Full refund minus 10% administrative fee
4-9 days before activity date
50% refund
Less than 4 days before activity
No refund
No-shows
No refund
The following are typically non-refundable:
Special event packages (Christmas, New Year's, Easter, Carnival)
Promotional or deeply discounted packages
Custom group travel arrangements
Last-minute deals (booked less than 14 days before travel)
Travel insurance premiums
Approved refunds processed within 5-10 business days
Refunds issued to original payment method only
Credit card refunds appear in 1-2 billing cycles
Administrative fees are non-refundable in all cases
Refunds may be considered outside standard policy for:
Medical emergencies preventing travel
(doctor's note required)
Natural disasters at destination
(official declarations required)
Government-issued travel bans or restrictions
(official documentation required)
Death of traveler or immediate family member
(death certificate required)
Jury duty or military deployment
(official documentation required)
Email [email protected] with:
We will review within 48 hours
Refund decision sent via email
If approved, refund processed within 5-10 business days
We strongly recommend purchasing travel insurance at time of booking. Travel insurance can protect you from:
Trip cancellation for covered reasons
Medical emergencies during travel
Emergency evacuation
Baggage loss or delay
Trip interruption
If unsatisfied with our refund decision:
Escalate to management:
[email protected]You may dispute the charge with your credit card company within 60 days
We will cooperate with reasonable dispute resolution
Refund policies vary by supplier and destination
Peak season bookings may have stricter cancellation terms
Always review specific terms at time of booking
Cancellation policies are clearly stated in booking confirmation
For questions about our refund policy, please contact us:
Contact Us: [email protected]Last Updated: November 1, 2025